ISO certification renewals and customer satisfaction will be a focus as Wyvern strengthens its quality leadership team.
Wyvern has appointed Devon Mitchell as its new vice president of quality. In this role, Mitchell will oversee renewal certifications for ISO 9001 and ISO 27001 and will ensure customer satisfaction across Wyvern’s products and services.
Mitchell brings more than three decades of multi-sector experience spanning healthcare, defence, automotive and the military. He has a track record as a strategic leader focused on stakeholder partnerships, performance enhancement and maintaining quality standards in high-stakes environments.
Prior to joining Wyvern, Mitchell served as an IT vendor manager and global sourcing consultant at Humana Inc., where he managed vendor portfolios and led enterprise sourcing strategies. His career also includes leadership roles at Montaplast of North America and Raytheon Technologies, alongside earlier quality control and project management experience with Toyota Motor Manufacturing and Merck, as well as service in the United States Air Force.
CEO Sonnie Bates comments: “Devon's unique blend of rigorous quality control experience, technical depth and strategic leadership makes him the perfect fit for Wyvern. As we continue to elevate our safety and risk management standards, Devon will play a pivotal role in maintaining our ISO certifications and ensuring our clients receive unparalleled service quality.”
Throughout his career, Mitchell has been recognised for operational excellence, contributing to projects awarded the Shingo Prize and receiving awards for accountability, respect and trust. He holds a Master of Science in Conflict Management from Sullivan University and a Bachelor of Business Administration from Northwood University.
“I am thrilled to join the Wyvern team and lead the company's quality management initiatives,” says Mitchell. “Wyvern has built an incredible reputation for safety and excellence. I look forward to working closely with our teams to uphold our ISO 9001 and ISO 27001 benchmarks, while continuously driving customer satisfaction and product integrity across our entire portfolio.”
