News Release

RoyalJet partners with MedAire for cutting-edge onboard medical solutions

RoyalJet, the Abu Dhabi-based global premium private jet operator, and MedAire, a brand renowned for providing remote medical, security and operational support, have announced a strategic partnership that will transform in-flight medical safety and further enhance the overall passenger experience.

With the aim of elevating onboard medical diagnostic capabilities and ensuring enhanced safety measures for all of RoyalJet's travelling guests, this collaboration involves the introduction of MedAire's advanced Digital Assessment Kit (DAK) across RoyalJet's fleet of BBJ and Global aircraft. This includes DAK's seamless integration with MedAire's MedLink service, which ensures instant communication with emergency room physicians who provide real-time support and crucial assessment capabilities.

“Safety is at the core of every aspect of RoyalJet's operations,” said Shafiul Syed, CEO of RoyalJet. “That includes the medical wellbeing and safety of all our travelling guests and crew throughout their journey. This underlines a mutual commitment of RoyalJet and MedAire to innovation, operational excellence, and passenger and crew welfare.

“By leveraging this technology, our partnership with MedAire also exemplifies our steadfastness towards constantly elevating the overall customer experience. And, by prioritising and continuously enhancing the safety and security of our guests, this reinforces our assurance of service excellence that extends beyond the delivery of a truly personalised and luxurious experience,” Syed added.

“The Digital Assessment Kit has received high praise for its cutting-edge technology and compact design, enabling easy implementation and use within the cabin environment. This innovative toolkit enhances RoyalJet's commitment to delivering tailored services and memorable travel experiences,” said Paulo Alves, global medical director of aviation health at MedAire. “By equipping crew members with this advanced medical technology, the partnership ensures that passengers and crew have immediate access to crucial diagnostic tools and MedAire's expansive global medical network.”

The collaboration between RoyalJet and MedAire does not merely involve an upgrade in medical equipment; it represents a strategic initiative to enhance the entire passenger and crew experience.

The partnership between MedAire and RoyalJet was announced during the Middle East & North Africa Business Aviation Association's MEBAA Show. Now on its 10th edition, the MEBAA Show is being held under the patronage of His Highness Sheikh Ahmed bin Saeed Al Maktoum, president of the Dubai Civil Aviation Authority, chairman of Dubai Airports, chairman and chief executive of Emirates Airline and Group. It is taking place at Dubai World Central – Al Maktoum International (DWC), from 10-12 December.