Minute attention to detail wins plaudits on trip to Sweden

Meticulous attention to detail wins and retains business, according to Germany's ProAir. This ethos was taken to heart when the company organised a flight from Cologne to Skelleftea in the north east of Sweden aboard a 100-seat BAe 146 aircraft.

Kathrin Schuessler, who was on hand to welcome clients aboard, reported that just some of the details attended to included printed pillow cases and napkins with the client's logo on.

There were also sweets and drinks on board, adhesive labels on the aircraft, displays at the gate, logo at the check-in counters, and gate catering in an exclusive lounge with direct access to the aircraft.